BPO industry...

‘World No Tobacco Day’ is observed on May 31 but recent surveys have shown that BPOs seem to be the place where this day is going to be least respected. The study involving more than 800 employees between four BPO units, found that 8% of call center women employees smoke. Small 'smoke breaks' and the 'main break' are the times when these women employees aged 20-25 years, forming 20% of smoking population in call centers, come out for a puff"...article in Times of India...

Such stories stereo type BPO's and the BPO workers...Few basic points:

a) What % is 800 employee's? Whats the total number to people who work in the industry? Whats the co relation to smoking and BPO? Is it less than other sectors or more? Whats the statistical link?

b) Its very easy to generalize anything about the BPO industry...but look at what its worth...the largest employer across India directly and indirectly...improved communication skills for millions of Indian's to a world class level...no lay offs even during recessions...life insurance, medical insurance, company pick up drop, 24x7 cafe, relax room, structured environment for growth, performance reviews, high individual accountability, opportunity for growth with almost no restriction, great pay package even for a under grad, develops the surrounding areas and localities...the list is huge...

I have been associated with this industry for more than 5 years and have seen young people become Vice Presidents at the age of 35...impossible in a 'normal' sector where you need tenure and not talent...The industry provides for millions who would otherwise have not enough work available and may not have survived...

So next time you read something about a BPO worker...think if its regarding that individual or is it about the industry!

Spread the happyness...god bless